WELCOME to the Ann's Choice General Services Department page on the Resident Website.  Below you will find information pertaining to the physical management of your apartment and the campus.

Director: Vince Scala  (215)443-3870

         email: Vincent.Scala@erickson.com

Security Dispatch: (215)443-3846

Replacement Keys: Sec. and EMS Asst. Manager: Keith Rounds

        (215)-223-3892   email: keith.rounds@erickson.com

Transportation:  (215)443-3883

To read a letter from the Director and to contact him by email, click here.

To request apartment repairs or maintenance:

Call 215-443-3877, Monday thru Friday, 8:00 am–4:30 pm

OR

Send an email to Housekeeping by clicking here.

FOR ALL EMERGENCIES THAT OCCUR AFTER HOURS, on the weekend or holidays please call 215-443-3801.  Someone will answer this phone 24 hours a day.

AFTER HOURS, if your toilet, washer, garbage disposal, refrigerator or dishwasher is leaking or your kitchen sink is not draining, please call 215-443-3801 immediately.

Please contact General Services (215-443-3877) for the following additional services:   

     Pest Control

     Cable Connections    

     Reserved Parking

     Storage Lockers

     Trash

MAINTENANCE REQUEST RESPONSE TIMES

Typical maintenance requests and estimated response times are as follows.

Emergency or Safety Issue: Receive call back same day.

     Same day completion

    Examples: 

• Urgent electrical, plumbing, or heating/cooling issue
• Water leak or outage (includes no hot/cold water)
• Electricity outage (full apt. or full room)
• Clogged toilet (if you only have one)
• Clogged sink
• Smoke detector not working
• Refrigerator not working

Routine Maintenance: Receive call back in 1 business day.

              Scheduled within 3 business days

             Examples:

• Appliance issue (i.e., microwave repair)
• Light bulb replacement
• Clogged toilet (if you have two)
• Low water flow
• Door latch adjustments
• Garbage disposal not working

         Nonroutine Maintenance:  Receive call back in 2 business days.  Scheduled within 3 business days.          

    Examples:

• Warranty items for buildings opened less than one year
• Special parts to be ordered
• Scheduling a contractor/vendor
• Patch and paint requests

CLICK HERE FOR HOUSEKEEPING INFORMATION

Questions/comments about this page should be directed to Keith Lawrence.  215-444--0116